Privacy Policy

 Sanctum Wellness (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights related to that information. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Date of birth
• Contact information (email, phone number, address)

b. Health Information

• Medical history
• Symptoms, concerns, and health goals
• Notes from consultations
• Lab results and testing information
• Medications and supplements
• Lifestyle information related to your care

c. Payment Information

• Billing address
• Payment details (processed securely through third-party providers)

d. Website or Digital Information

If you visit our website or contact us through online forms or social media, we may collect:

• Basic analytics and usage data
• Information you voluntarily submit (such as your name, email, or questions)

We do not sell your personal or health information.

2. How We Use Your Information

We use your information to:

• Provide individualized wellness, nutrition, integrative, and health optimization services
• Track your progress and adjust plans as needed
• Communicate with you about appointments, results, and recommendations
• Maintain accurate records as required by law and professional standards
• Process payments and manage billing
• Improve our services, systems, and client experience

We only use your information for purposes directly related to your care or the operation of Sanctum Wellness.

3. How We Protect Your Information

We use administrative, physical, and technical safeguards to help protect your information, including:

• Secure, HIPAA-compliant electronic systems when applicable
• Encryption and password protection where appropriate
• Role-based access so only authorized personnel can view your information
• Secure storage of physical and digital records
• Periodic review of our privacy and security practices

4. When We May Share Your Information

We may share your information only when necessary and in the following situations:

• With your consent (for example, to share lab results with another provider, or to post a success story)
• With service providers who support our operations (such as laboratories, billing services, and secure technology platforms), who are required to protect your information
• When required by law (for example, in response to a court order, to report certain conditions, or to prevent serious harm)

We do not share your information with third parties for their own marketing or advertising - ever.

5. Your Rights

Depending on applicable law, you may have the right to:

• Access your records
• Request corrections to inaccurate or incomplete information
• Request limits on certain uses or disclosures
• Withdraw consent for certain types of communication, where applicable
• Request a copy of this Privacy Policy
• Request a copy of your information in an electronic format when feasible

To exercise these rights, please contact us using the information below.

6. Communication Preferences

By becoming a client of Sanctum Wellness, you consent to us contacting you for purposes related to your care, scheduling, billing, and relevant health information.

You may update your preferred methods of communication (such as email, phone, or text) or change your preferences at any time by contacting us.

7. Data Retention

We retain records for the period required by applicable federal and state laws and professional regulations. When records are no longer required, they are securely destroyed or deleted in accordance with New York State law.

8. Website & Cookies

If our website uses cookies or analytics tools, these may collect general, non-identifying information about how visitors use the site (such as pages visited or time on page). This information helps us improve website performance and user experience.

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will update the Effective Date at the top of this page. Your continued use of our services after any changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact:

Sanctum Wellness

Email: thrive@sanctumwellnessny.com

Phone: 516.586.3631

Location: Long Island, NY